Accessibility Statement

Our accessibility target

EliteApply targets the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA across public pages and core account workflows. WCAG addresses perceivable content, operable controls, understandable interaction and robust compatibility.

Conformance is assessed for complete pages and responsive variations, so we treat mobile layouts and application states as part of the same accessibility responsibility.

Why this statement exists

EliteApply sells access online to consumers in the EU, so it falls within the scope of the European Accessibility Act (Directive (EU) 2019/882), which has applied to e-commerce services since 28 June 2025. The Act's accessibility requirements are met in practice by following the harmonised standard EN 301 549, which adopts WCAG 2.1 Level AA; we target the newer WCAG 2.2 Level AA.

This statement describes the accessibility of the service, the measures we take, the limitations we know about and how to reach us. It is not a certification and not a conformity assessment carried out by a third party.

Measures built into the interface

The interface uses semantic headings and landmarks, labelled controls, visible focus treatment and text descriptions for status. Public navigation is designed for keyboard use, including a skip link and dismissible mobile menu.

• Keyboard access and logical focus order for interactive controls.
• Text and icon cues so status does not rely on colour alone.
• Responsive reflow for narrow screens and zoomed content.
• Reduced-motion support for people who request it at operating-system level.
• Programmatic labels, status messages and error feedback for forms and workflows.

Compatibility and limitations

EliteApply is designed for current versions of major browsers and common screen readers. Older browsers, browser extensions, third-party content and newly released features may behave differently.

The product changes frequently, and we do not claim that every route or state fully conforms at all times. Automated checks help find some issues, but keyboard, screen-reader, zoom and responsive testing remain necessary.

Report an accessibility barrier

Email support@eliteapply.net with the subject “Accessibility feedback”. Tell us the page or workflow, what you were trying to do and what happened.

If you are comfortable doing so, include your browser, device and assistive technology. Do not include medical information or other sensitive details that are not needed to understand the barrier.

How we handle feedback

We review accessibility reports alongside product defects, assess their effect on completing the task and prioritise barriers that block access or create serious difficulty.

Where a quick product fix is not available, we will try to provide an accessible alternative or practical support when feasible. Response and resolution time depends on the issue's complexity and the information available.

If our answer does not resolve the barrier, you can escalate. In the EU each member state has an authority that enforces the European Accessibility Act and accepts complaints from consumers; in the United Kingdom you can contact the Equality Advisory and Support Service. Tell us if you take that step so we can supply the details you need.